Privacy Policy

Privacy Policy

At Cooper Newman Real Estate we understand and respect the privacy of our clients and the public. We try to handle personal information in a way that is fair, legal and ethical.

We are property expert in the Middle Eastern Suburbs of Melbourne. We collect and hold information that helps us find serve sellers, buyers, landlords, and tenants.

For marketing purposes we may collect:

  • Name
  • Gender and age
  • Contact details such as address, phone numbers, email addresses, web addresses
  • Property details and prices

 

Further personal or sensitive information that you disclose to us such as financial arrangements, employment, housing preferences, health issues etc. is treated with utmost confidentiality. If you are selling your house with us, we believe your reasons for selling should not be disclosed to anyone, especially potential buyers.

Prospective tenants or employees may be asked for credit checks, employment or other references which will be treated confidentially.

We only gather information that is in the public domain or willingly disclosed to us. The ways we gather personal information include:

  • You make an enquiry about our services
  • You apply for a job with us or enquire about a career in real estate
  • You visit our web site or register on one of our mailing lists
  • We doorknock or call you to market our services
  • We gather property sale data from information services and public marketing campaigns.
  • You become a client, debtor, supplier or employee of our agency
  • You directly disclose to us personal information for a specific purpose

 

We do not use personal information for purposes outside our core purpose of providing real estate services. We do not sell personal information. We will not provide personal information details to any third party or to any overseas country without your permission, although computerised data may be kept in cloud databases.

Please contact us if you would like to know what information we hold about you or your property. If it is inaccurate, please tell us so we can correct it. Also contact us if you are receiving marketing materials from us that you do not want to receive.

 

Your Personal Information.
Cooper Newman Real Estate respects your rights to access personal information we have collected about you at any time and make changes you deem appropriate.

Personal details can be changed at any time by contacting our reception by e-mail to reception@cnre.com.au. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it By phoning us onĀ 03 9831 9831 during business hours. Cooper Newman Real Estate accepts your right to opt out of any consumer research Cooper Newman has/is conducting at any time.

Business name Legal Requirement.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:

  1. conform with the law, respond to claims or comply with legal process served on business name or the Site;
  2. protect and defend our rights or property, the Site, our employees, guests or the public

Links to Other Sites.
Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages.

Please note: Third party Web sites’ privacy policies may differ from those of business name. We encourage you to review and understand their privacy practices before providing them with information.

Cookies And Other Tracking Methods.
We track traffic patterns throughout the URL’s (web-sites) registered to Cooper Newman Real Estate. Cooper Newman may use a feature of your browser called a ‘cookie’. Cookies by themselves cannot be used to find out your identity or the identities of any of our users – they only identify your computer to our servers when you visit our site.

Cookies are small pieces of information stored on your hard drive, not on our site, to help you navigate a website as easily and as quickly as possible.

Newsletter Subscription.
It is our policy to send e-mail only to consumers who give us permission to do so or who request information by email. In every such e-mail we will have instructions on how you may unsubscribe from the e-mail list.

Those who request information or who request receipt of continuing marketing and other information from Cooper Newman Real Estate, will occasionally receive e-mail communications to provide information which we think you will find useful/beneficial, including information about new products and services.

Security.
We use industry-standard methods to protect your personally identifiable information from access, loss, misuse, alternation or destruction by any unauthorised party. Among other techniques, we store such information on a computer behind our “firewall” in a secure location, and we restrict the number of employees internally who can access such data.

Amendments.
Amendments to this policy will be posted on this web-site and will be effective when posted.

If you have any further queries, pleaseĀ contact us.